Seller<div><br></div><div>ForgetMeNo is operated by DVE BG LTD, UIC 203136541, registered address: 82 Prilep Street, Varna, Bulgaria.</div><div><br></div><div>Preparation and dispatch</div><div><br></div><div>Every order is prepared specifically for the customer. Orders are usually dispatched within 1–3 working days after confirmation.</div><div><br></div><div>Delivery</div><div><br></div><div>We deliver with Speedy.</div><div><br></div><div>Estimated delivery after dispatch:</div><div><br></div><div>• Bulgaria: usually 1 working day</div><div>• Romania and Greece: usually 1–3 working days</div><div>Remote locations or circumstances outside our control may require additional time.</div><div><br></div><div>The delivery price is calculated automatically during checkout according to the product size, destination and delivery to an address, Speedy office or available locker.</div><div><br></div><div>Payment</div><div><br></div><div>Orders are paid by cash on delivery.</div><div><br></div><div>Where supported by Speedy, customers may inspect the parcel before accepting and paying for it. Speedy’s “Open before payment” service is unavailable for lockers and may not be offered on every international route.</div><div><br></div><div>Damaged products and broken glass</div><div><br></div><div>We package every order carefully. If a product or its glass arrives damaged, take photographs of the parcel, packaging and damaged product, contact us through the return form as soon as possible, and keep all packaging until we provide further instructions.</div><div><br></div><div>We will cover the necessary transportation and the cost of replacing or repairing the damaged product.</div><div><br></div><div>30-day returns</div><div><br></div><div>We voluntarily accept return requests submitted within 30 days after delivery, including for our personalized physical products.</div><div><br></div><div>Before returning a product, please complete our return form and wait for the return instructions. For returns not caused by damage, a defect or an error on our part, the customer pays the return delivery cost. The product must be complete and safely packaged, and the customer is responsible for damage caused by inadequate return packaging.</div><div><br></div><div>Returns may be sent through a suitable Speedy locker. Large or framed parcels must be returned through a Speedy office. Returns must not be sent with cash on delivery.</div><div><br></div><div>Refunds</div><div><br></div><div>After receiving and inspecting the returned product, we will refund the approved amount by bank transfer. The customer will be asked to provide an IBAN and the account holder’s name.</div><div><br></div><div>For voluntary returns, the original delivery charge and return delivery cost are not refunded. If the product is damaged, defective or incorrect, we cover the applicable delivery expenses.</div><div><br></div><div>This return policy does not limit any mandatory consumer rights provided by Bulgarian or European Union law.</div>